Privacy Policy

1. Information we collect

Information you give us: name, email, phone, company, billing details, tour and booking requests, identity and business information required to activate virtual-office service, and messages to staff.

Information collected automatically: device and browser data, pages visited, referral codes, and building access and Wi-Fi logs for security.

2. How we use it

To provide and bill for memberships and bookings; handle mail and packages; respond to tours and requests; send service, renewal and payment messages; track referrals; secure the building and network; improve the site; and comply with law.

3. Payments

Card and bank payments are processed by our payment provider. We do not store full card numbers on our systems.

4. Sharing

We share information only with service providers who help us operate (payments, email, hosting, calendar and analytics), with referral partners to the limited extent needed to confirm a referral, when required by law, or as part of a business transfer. We do not sell personal information or share it for cross-context behavioral advertising.

5. Retention

We keep account, agreement and billing records for as long as your relationship continues and for up to seven years afterward for tax, legal and accounting reasons. Mail-handling records are kept as required by USPS rules.

6. Your choices

You may request access to, correction of, or deletion of your personal information by emailing info@cocoabeachoffice.com. You can unsubscribe from marketing at any time; service messages continue while you have an active account.

7. Google measurement and privacy choices

Where permitted, Google Analytics and Google Ads receive page and device information and successful inquiry or purchase events, including a non-customer order identifier, service, actual purchase amount and currency, to measure advertising and support campaign optimization. We do not send names, email addresses, phone numbers or payment credentials as matching data, and personalized advertising signals are disabled.

Optional Google tracking is blocked until acceptance in consent-required or unresolved regions. Elsewhere ordinary measurement can operate subject to your choices and applicable opt-outs. Rejecting or withdrawing blocks new events; Global Privacy Control overrides acceptance. Use Cookie settings at any time. We store the choice, time, notice version, region and local conversion-permission evidence in your browser; accepting later does not replay blocked purchases or inquiries. No server-side conversion uploads are enabled. Essential accounts, payments and bookings work without optional measurement.

Google’s privacy information is available at https://business.safety.google/privacy/. Browser blocking or leaving before the confirmation page may prevent a purchase from being measured; your payment record is unaffected.

8. Security

We use reasonable administrative, technical and physical safeguards, but no system is perfectly secure. Notify us promptly if you believe your account has been compromised.

9. Text messaging and mobile information

If you opt in to text messages, we use your mobile number only to send the messages you agreed to receive, such as booking, tour, mail, billing and account notices and, if you separately agree, workspace announcements. Reply STOP to opt out at any time or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. Children

Our services are for businesses and adults. We do not knowingly collect information from children under 13.

11. Changes to these terms

We may update these terms from time to time. The "Last updated" date shows the latest version. Material changes affecting active members will be emailed at least 30 days before they take effect, and continued use after that date means you accept them.

12. Contact

Questions about these terms can be sent to info@cocoabeachoffice.com, by phone at (321) 613-2112, or by mail to 1980 North Atlantic Avenue, Second Floor, Cocoa Beach, FL 32931.